Refund Policy
We stand behind our services and want you to be completely satisfied. Here's our straightforward approach to refunds and our commitment to making things right.
Our Refund Commitment
We're committed to your satisfaction with our services. If you're not completely satisfied with our work, we'll work with you to make it right or provide a refund according to the terms outlined below.
Eligible Services
Refunds may be available for certain services that have not been substantially completed or delivered. This includes company formation services where the filing has not been submitted, consultation services that have not been provided, and software subscriptions within the first 30 days.
Non-Refundable Services
Certain services are non-refundable once work has begun, including government filing fees, third-party costs, completed tax filings, and work that has been substantially completed according to your specifications.
Refund Timeline
Refund requests must be submitted within 30 days of service purchase or delivery, whichever comes first. We will process approved refunds within 5-10 business days to your original payment method.
How to Request a Refund
To request a refund, contact our support team at support@nonresident.tax with your order number and reason for the refund request. We'll review your case and respond within 2 business days.
Partial Refunds
In cases where services have been partially completed, we may offer partial refunds based on the work completed and value delivered. Each case is reviewed individually to ensure fairness.
Special Circumstances
In exceptional circumstances where our standard refund policy may not apply, we will review requests on a case-by-case basis. We believe in treating our clients fairly and will work to find a reasonable solution for any legitimate concerns.
Questions About Refunds?
If you have any questions about our refund policy or need to request a refund, please don't hesitate to contact us at support@nonresident.tax or call us at +1 (555) 123-4567. Our team is here to help.
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